nineteen28's Store Policy

Disclaimer: nineteen28 does not make any claims about the products sold here. The products sold are not intended to diagnose, treat, cure or prevent any disease. No information provided by us has been evaluated by the FDA or MRHA. Any information provided is to the best of our knowledge and is not intended to replace the advice of a qualified medical practitioner. Any testimonials or product reviews provided by our customers are not the views of nineteen28 and should not be taken as recommendation or fact. Pregnant or lactating woman should consult a doctor prior to use. If you are taking medication and/or have a severe medical condition, consult your doctor before use.

Customer Care

nineteen28 strives to meet its customers needs at every possibility, offering professional customer care at all points of contact. We expect our staff to consider our customers needs, whilst being attentive, polite and courteous, whilst being honest and fair when dealing with any request that may occur.

We share a good code of practice and contact expecting the highest form of professional customer service from every member of staff.  nineteen28 believes customer care to be providing a quality service in a friendly, helpful and efficIent way, offering a positive attitude ensuring  a high quality of service, with good communication, ensuring complaints are dealt with promptly and fairly with openness.

We consult  and survey our customers on a regular basis, along with reviewing our customer and staff care comments. Recording monitoring and publishing complaints and compliments to ensure those needs of our customers and staff are being continuously met. 

We are continually striving to improve our services, offering our staff regular training, so they are delivering  timely and appropriate information on all our products, services and practices whilst meeting the guidelines, laws, legislations and procedures of the industry. This equips staff to be more professional and committed when facilitating our customers requests and supporting their needs. We expect everyone working at The Buddha Tree to provide an effective and high level service in customer care, making sure all our customers are being treated with dignity, respect and courtesy so our commitment to company standards and services  can be up held.

Although we actively seek to meet the highest standards possible, on the occasion you may find yourself concerned, disappointed or you wish to deliver a complaint and

 need to speak to someone at nineteen28 or with regards to an order, to discuss any other matter please do not hesitate to contact us

We will respond to any of emails or other with urgency and you will usually receive a response within 24 hours (unless of closures, bank holidays etc).

If you do have any issues with regards to our products after delivery/on arrival, we ask you to respond/contact us within 24 hours of receiving goods and remember due to the commodity of what we sell we are unable to replace or refund any good that have been opened/used etc.

Here at nineteen28 we work in compliance with all the UK laws, legislations and regulations including: The Consumer Contracts Regulations 2014 - Gives the consumer rights when shopping online: Consumer Credit Act - Regulates credit card purchases: The Customer Consumer Act 1987 - Gives you the right to claim compensation: Consumer Protection from Unfair Trading Regulations -  Protection from unfair practices: Consumer Rights Act  2015  - Gives you rights when you buy goods and services.

Privacy & Safety

Here at nineteen28 we respect your privacy and are committed to protecting your personal data and work in accordance with: General Data Protection Regulations (GDPR); Misrepresentation Act 1967; Payment Services Regulations 2017 (PDS2); Section 75 of the Consumer Credit Act; Supply of Sales and Services Act 1982; Unfair Terms in Consumer Contracts Regulations 1999. 

This privacy notice aims to give you information on how nineteen28 collects, uses, stores and processes your data through the use of this website, including any data you may provide when you purchase a product or participate in any communication with ourselves  through social media, email, competitions, newsletters or any other form of communication.

Your personal data, or personal information, means any information about an individual from which that person can be identified. This includes information retained such as your name, username or similar identifier, marital status, date of birth, gender, title, email address, postal address  and telephone number. It does not include data where identity has been removed (anonymous data).

It is important that the personal data we hold on you is accurate and up to date. During your relationship with us its your responsibility to keep us informed on any changes to your current personal data. All personal data collected by ourselves complies with any current laws or under the terms of contract we have with you, and  or failure to provide that data when requested can result in termination of contract or cancelation of service or product you had with us. We will contact you in any case of change or cancellation at the relevant time 

Our website includes links to third-party websites, applications and plug-ins. By clicking on those links or enabling those connections you may allow third-party websites to collect or share data about you. When you leave our our website we encourage you to the privacy notice of every website you visited  as as we do not control third;party websites and are not responsible for their privacy.

Your personal data may be passed on you or a third party in a structural , commonly used, machine readable format. Note this right only applies to automotive information that you have initially supplied or provided consent for  us to use the information in order to perform a contract with you.

Here at nineteen28 we respect your privacy and we are committed to protecting your personal data and ensuring it is not disclosed to any other persons without right to see it. In order to  ensure your rights of access, have your details removes and to exercise any of your other rights request identification and/or we may contact you or further information  in relation to your request.

We will keep this notice updated and  you informed of any material changes to the way we process your personal data. Any future  changes will be posted  here when appropriate and  you will be notified by email where necessary.

Your user’s privacy is of the highest importance to our business, by using this website you agree to not hold nineteen28, any staff and or third parties including blogs liable in any way.

Wholesale Inquiries

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Payment Methods

- Credit / Debit Cards

- Offline Payments


Here at nineteen28 we offer the  highest quality of service available and we are committed to offering all our customers the full, ultimate CBD and Hemp experience wherever possible. Our team is always is always on hand to be attentive to your needs and assist you to make informed decisions and choices with regards to our CBD or any other products you need assistance with. On the extremely rare occasion you do find yourself disappointed or not 100%  satisfied  with our products or service, please contact us on, where we can offer support and be resolute in trying to resolve any issues that may have arised. 

Please note an order is not considered accepted until we have sent it out for dispatch. up until the moment of dispatch has occurred we are able to delay, change or cancel an order for any reason as required.

We offer our customers a 14 day return on the goods you have received from ourselves, but we reserve the right to refuse any refund or exchange on return if the goods do not meet the requirements of our returns policy.

Our advice for any issues you might have with the products we have supplied would be to contact us on the above email address we we can assist you  what with what action to take next. If goods are damaged or faulty through no fault of your own we will need you to supply a photo of the product item with a photo of the packaging within 24 hours of collection/delivery. We will also need a copy of the invoice sheet you have received on delivery. Due to the nature of our business we are unable to refund or exchange any goods that have been opened or used by yourself. To return the goods you have received.

The purchaser will be responsible for the return of the goods to ourselves including the price of any postage or shipping that may be incurred when returning the goods. nineteen28 will return the cost of any shipping only if the customer is eligible for a full refund, which can only be attained  if the product meets in accordance with nineteen28 requirements of the terms and conditions and the product and is in compliance with the current EU/UK laws and legislation.

Please note that our nature of business means we are unable to have a money back guarantee offer due to the commodity of the products and that CBD can affect every person differently. We are also unable to except back any product that has been used or opened due to the nature of our business.

It is only regular priced items that can be refunded/exchanged as no sale items/products are applicable  

under the consumer and supply of goods act

nineteen28 reserves the right to modify or discontinue any given product at any given point without liability to the customer or any third-party.

nineteen28 can not be held liable in connection with any products supplied under these terms and conditions , shall not exceed total purchase paid by the customer in in receipt of any individual customer order.


 has the right to nineteen28 reserve, but are not obligated to restrict sales any individual, third-party, jurisdictional region or geographical region at our discretion.

nineteen28 reserves the right to modify or discontinue  a product at any point without liability to the customer or any third party.

Our CBD oils are natural products' and is therefore subject to natural variations.

nineteen28 cannot be held accountable for any variation in colour , smell or flavour with our products.

When you decide to purchase our products , you purchase our products with the understanding of the current status of CBD Cannabidiol) products.

By placing an order through this website you are confirming that you are a minimum of 18 years of age and agree to all the terms and conditions on this web page.

These products have not been evaluated by the FDA and are not intended to treat, alleviate, cure or prevent any medical condition and disease. These products should be used as directed on the label  and you should not use if your under 18 years of age,  pregnant, breastfeeding and or are likely to react to any allergies that may be connected to CBD.

The products being sold by nineteen28 contains CBD (cannabidiol) from hemp oil. These foods are a food supplement and in particular they are not intended to treat, alleviate , cure or prevent any medical discussion or disease.

Any information given out on this website intended in any aspect to replace any individual medical advice you may receive from a doctor.